Questions? Your answers are here!

Update 16/05/2020

Wella Colour Charm Toners were restocked on 15th May and sold out within 2 hours!

As this stage, the next restock will be on the 29th May or 1st June. The restock will be of the Wella Colour Charm Toners, Developer and Permanent Colours.

I am doing everything I can to get products back at the shop ASAP - as a small business it's devastating to have out of stock products! Thank you so much for your patience and understanding.

Sarah - Tint Department

Brassiness is a problem that everyone who lighens or colours their hair struggles with. You are not alone and you can fix this at home!

To fix brassiness, first you need to work out what level your hair is (how light or dark your hair is).
Use the picture below to work out your hair level.

Next, use the colour wheel below and find which unwanted colour you're seeing in your hair. Directly across from that colour is the colour which will cancel out your unwanted colour. You need to find products with this colour to fix the brassiness in your hair.

For example, if you're seeing unwanted yellow tones, the colour directly across from this is purple so any purple product will cancel out that yellow!

Now that you know your hair level, and the colour which counteracts your unwanted colour - you can find products specifically for you! Just look for anything at your level containing the colour you need.

For example, if you're a level 8 seeing a lot of orange tones you would look for a colour with a number starting with 8 which contains blue tones.

Level 9/10 can use any of the Wella Colour Charm Permanent Toners.

A toner is a product which corrects unwanted pigments in the hair.

The underlying tones in your hair are generally warm (yellow, orange or red). A toner will counteract these tones and leave you with your desired shade (ash, pearl, beige etc).

Permanent Toners are perfect for blondes looking to reduce warmth while giving a slight lightening effect. These will leave you with beautiful brass free hair in a variety of gorgeous shades.

Demi-Permanent Colour can also be used to tone hair of all levels - from very light to very dark. Look at the ash colours in the demi-permanent range as these are the shades which will target brasssiness.

Keracolor Colour + Clenditioner is a gentle, in-shower toning product which adds semi permanent pigments in to your hair while you wash it. This is perfect for maintenance or adding fun colours like silver, rose gold or light pink.

Step 1:  Using a measuring cup, mix 1 part toner with 2 parts developer. That means double the amount of developer to colour.

Step 2: Using a brush or applicator bottle, apply to damp, towel dried hair.

Step 3: Allow to develop for up to 30 minutes. Check frequently to see if your desired colour has been reached.

Step 4: Rinse out with lukewarm water and wash as usual.

Developer is a product containing hydogen peroxide which activates your colour or toner. Developer can also be called peroxide or activator.

Activating Lotion / Creme: This product will have very little lift (if any) and is used with demi/semi permanent colours.

10 Vol: This product will very slightly (0 - 0.4 levels) lift the hair and is used with toner, demi/semi permanent colours.

20 Vol: This product will lift the hair 1 level and give permanent results. This is used with permanent toner or colour, and also with bleach/lightener when applying to the scalp. For grey coverage, use 20 Vol.

30 Vol: This product will lift the hair approximately 2 levels and can be used with permament high lift colour or bleach/lightener.

40 Vol: Tint Department does not recommend 40 Vol.

You can make any colour or toner ashier by adding a small amount of Wella Colour Charm 050 - Cooling Violet.

This is a very blue/violet based product with strong silver tones. Added to any colour or toner it will give an ashier result!

You can add or swap items in your order, or upgrade the shipping by emailing orders@tintdepartment.com.au
However, this can only be done before the order has been processed for shipping - which happens fast! After this point, no changes can be made.

Cancellations can only be made on orders that have not been processed for shipping - and this happens fast!

Contact orders@tintdepartment.com.au with your order details ASAP if you would like to cancel.

Cancellations will incur a 20% restocking fee, which covers non-refundable fees associated with your order.

Due to the nature of products sold on Tint Deparment, returns are not accepted. For more infomation about this, please see the Return Policy.

Firstly, sorry this happened to your order!
Please email orders@tintdepartment.com.au with your order details and photos of the damage.

COVID-19 UPDATE: Australia Post is experiencing major delays - please be patient as your order may take longer to arrive.

If you order before 12pm, your order will be processed the same day (Mon-Fri).

All orders are shipped with Australia Post, from Perth WA.

REGULAR SHIPPING:

5-7 Business Days

EXPRESS SHIPPING:

2-3 Business Days

Rural or regional locations will experience longer shipping timeframes.

Orders are sent Authority To Leave. Please make sure you are shipping to a secure address as Tint Department is not responsible for lost or stolen parcels.

Shippings is free for all orders over $100!

Otherwise, Standard Shipping is $9 and Express Shipping is $14.

At this stage, Tint Department only ships within Australia.

Please email orders@tintdepartment.com.au and your question will be answered within 1 business day (usually sooner!)